Read the following passage and answer the required questions:

I walked into a popular restaurant recently and heard someone talking in a very loud voice. I was intrigued because this is a good restaurant which most people enjoy eating at very much. The staff are helpful and courteous, the food is delicious, and the people who come there are, for the most part, regulars. You can thus imagine my surprise when I heard a loud, angry voice booming from a table nearly. Now. I'm a curious person by nature, so I walked over to the nearest table I could get to. I walked over to the nearest table I could get to. I saw a guest frantically, gesticulating both at the server as well as his food. His body language was screaming anger and indignation, as were his facial expressions. He was very loudly telling the server how he was paying for good food and therefore he demanded nothing but the best, as well as the highest order of respect. He mentioned that he was a food critic on an online forum and that he would write an honest review of the restaurant. I zoned out of his tirade and looked around at the other people there to grab a (usually) happy lunch. Nearly everyone was starting at the guest, some with a look of disbelief. Would you like dealing with someone as aggressive as him? There is an important difference between being aggressive and being assertive. While aggressive communication makes people withdraw from you and want to avoid you assertiveness makes people want to follow you. Add to this the art of persuasion and you have a winning combination.