only standard products are sold

no customization required

the seller need not have product knowledge

the seller should aim at customer satisfaction

only quantum of sales matters

send electronic mail

view web pages

connect to servers all around the world

All of these

None of these

Shareware

Public-domain software

Open-source

A vertical market application

An application suite

commands

data

objects

reports

None of these

knowledge of shops and bazaars

knowledge of shopping malls

knowledge of customer profile and product

knowledge of various languages

None of these